Registrations & Start Waves
City2Surf entries will close at 5pm Saturday 10 August 2024, unless sold out prior. Unfortunately, no entries can be taken after this time.
The e-ticket is an electronic ticket, and confirmation of your registration, you will need this to collect your race bib from the City2Surf Expo. E-tickets will be emailed to participants prior to race day.
Yes! You can change your start wave up to the 23 June 2024, please reply to this email: city2surf@theironmangroup.com with your preferred wave. Remember, you will need to have completed a start wave application prior if you want to join the red, preferred, or elite wave.
Registrations are non-transferable between athletes, if you are unable to attend the race you will need to contact the team at city2surf@theironmangroup.com. As stated in the Athlete Waiver, under no circumstance are you permitted to give your bib to another person. The safety of our athletes is paramount, therefore we need to ensure we have correct details of all our athletes on course.
The ACTIVE Network is the registration software provider for The IRONMAN Group events, including Ultra-Trail by UTMB, multisport (Noosa Triathlon / Mooloolaba Triathlon), Runaway and IRONMAN triathlon events.
On 27 October 2023 (EST), ACTIVE Network changed payment processing provider. Unfortunately, due to an error in setting up the new merchant account, some registrants for Australia and New Zealand events may have been inadvertently charged an international transaction fee by their banks. This was an error on ACTIVE Network's part, and they sincerely apologize for any inconvenience and concern this may have caused.
Rest assured that ACTIVE Network is committed to rectifying this mistake. Therefore, they will reimburse the full amount of any international transaction fees charged by your bank to your account.
How to Request a Reimbursement
To facilitate a smooth and prompt refund process, we ask that you follow these steps:
- Please check your bank statement for any international transaction fees related to your event registration.
- Email ACTIVE Network at support@activenetwork.com with the subject line: International Fee Reimbursement.
- Please include the following in the email:
- Name of the cardholder
- Screenshot of the international fee amount charged
- Event Order number
- Transaction date
- The last 4 digits of the credit card used
Wave starts will be confirmed for the 2024 event closer to event day.
Full details on City2Surf Event terms and conditions can be found here. Unfortunately, we do not have a deferral program for this event.
Important: Please do not ask for an exception. Our Event terms and conditions are clearly stated and applied evenly, without exception.
In the City2Surf, we have nine start waves that will have different start times and marshalling areas which are designed to reduce congestion on course. Your start wave that you have selected will be indicated on your Registration Confirmation and by the colour marked on your race bib.
To help you have the best experience on the day, please select the start wave that’s right for you based on how long you think it will take you to complete the 14km course. Don’t worry! Your time will only begin and end as you cross the start and finish line timing mats.
Open Start waves are available to enter for everyone, whereas qualifying start waves require evidence from the runner of being able to run 14km within a certain time. You can find out more here.
Unfortunately not. Once a start wave sells out, we cannot accommodate any more entries into these waves, including start wave changes. If you want to start with friends/family, we recommend all moving into an available start wave.
An entry pass is an additional purchase you can make during your registration to pay for another adult (18+) at the current entry price. Once purchased, within 48 business hours, you'll then get sent an entry link that you can forward onto them to complete their registration! Note, they will need to complete this registration to be entered, and be allocated a start wave.