Quick Links

Registrations
Postage Option & Race Bib Collection
Team FAQs
Race Day Info
Refunds & Terms & Conditions

What’s happening and when?

*Start times and schedule are subject to change.

We encourage participants to arrive no more than 30 minutes prior to their race start time.

Event entries will close at 5pm the day before the event, unless sold out prior; no entries will be taken after this time.

Can I enter multiple people during the registration process?

Yes, when you arrive at the cart contents page of the registration process, click “Register Another”.  You can now commence the registration for additional entrant(s).  Please note that all registrations will be paid for in one transaction.

Is there a Family Package available?

The package includes either two adult entries and one child entry or one adult and two children. Please note, if you are registering under the family package, all members must compete in the same distance. If you are wanting to register an additional participant, you can do so at the cart contents page by clicking "Register Another". Please note, family packages are only available for purchase up until midnight on Sunday, August 6 or until sold out. 

Can I change my start group?

Once registration is complete, the relevant colour, number and start group cannot be changed.

Entrants are able to start behind their registered start group but not before. Therefore, if your friends or family are starting in a group after yours you can drop back on the day and run with them, likewise if they are in a start group ahead of you they can drop back. 

Please note starting before your allocated start time will result in a disqualification due to front start group safety capacities.

Can I transfer my entry?

Person to person transfers will be available online from Wednesday, August 2 until 5pm on Tuesday, August 8. To transfer your registration, simply login to your tiktok dashboard and;

1. Select 'My Registrations'
2. Click the 'details' button of the participants registration you wish to transfer
3. Select 'Make Changes' and 'Transfer Registration'
4. Follow the prompts to complete the transfer

When transferring your entry to another person you will be charged a $20 administration fee. In addition to this, it is important to note that the start group of the replacement participant will remain the same as your existing entry. If you have entered into a pre-qualifying start group, the replacing participant will also need to qualify for this start group for the transfer to be successful. 

If your race bib has been posted to you, please be sure to pass it along to the replacing participant.

What do I do if I have lost my eTicket?

If you have deleted your eTicket, please log in to your tiktok dashboard to retrieve a copy. If your bank account has not been charged, you are not entered into the event.

What happens if I have lost my race bib?

If you have lost or damaged your race bib or timing chip you can buy a replacement from Race Bib Collection for $20.

Where can I purchase an iTaB or Finisher SMS?

The iTaB finisher’s medal insert allows you to create a lasting memento of the race for only $12. The iTaB is a customised, engraved insert which fits perfectly into the back of your finisher’s medal. Your iTaB will be manufactured after the event and sent to you in the post. Worldwide postage is included in the price.

You can also receive your results shortly after crossing the finish line with an SMS sent directly to your mobile phone.

Simply log into your Dashboard, select 'My Registrations' and 'Make Changes' to add extra items.

Where can I buy Event Day Photos?

The Sun-Herald City2Surf presented by Westpac will be captured by official photography partners, Marathon Photos. Videos and photos of finishers will be available online for viewing and ordering 2-3 days after event day.

To make sure you are captured in the event make sure your bib number is clearly visible – and always remember to smile!

Free race bib postage is included for all participants who enter on or before Wednesday, May 10. Those who register between Thursday, May 11 and Thursday, May 25 will have the option to select postage during their registration at a cost of $7.95 including GST. Please note, this option must be added to your cart during the registration process and will close at midnight Thursday, May 25. 

Postage of race bibs will commence approximately 3-4 weeks prior to race day. 

If you did not purchase postage, registered after May 25 or with an an overseas address you will need to collect your race bib from the CITYFIT Expo. Please note, all Charity Superstar Runners will be required to collect their race bib from the CITYFIT Expo.

Where is Race Bib Collection?

Participants who registered on or before Wednesday, May 10 will have their race bibs posted to them three to four weeks prior to the event. 

Participants who registered between Thursday, May 11 and Wednesday, May 25 and did not purchase paid postage will be required to collect their race bib from the CITYFIT Expo.

Participants who registered on or after Friday, May 26, will be required to collect their race bib from the CITYFIT Expo. 

To see opening times and location please click here. Please bring a copy of your eTicket or SMS to show event staff at race bib collection. If for any reason you are unable to attend, a friend or family member can attend on your behalf.

Creating a team is a great way to bring together family, friends or colleagues as part of your participation in the 2017 City2Surf. To create a team, visit our registration form and;

1. Select your preferred registration type
2. Click 'Create a Team' on the pop-up box
3. Fill out your teams details and click 'Create my Team'

From here, you will be taken to the team managers tiktok dashboard where it will then direct you to register yourself for the event. The dashboard is also where you can manage your team details. 

Share your team name, and password if applicable, with your team members so they can select to 'Join a Team' when registering.

How do I enter a team?

If your workplace or friends have registered a team for this years event, you can join their team when registering. You just need to use our registration form and select your registration type, click 'Join a Team' on the pop-up box and search for your team name.

If you have already registered and wish to join a team, please email us at city2surf@fairfaxmedia.com.au and include your full name, bib number, team name and team password (if applicable) in your email. 

Can I collect race bibs at CITYFIT Expo for all members of my team?

If your team is sending one member on behalf of all team members to collect race bibs from the CITYFIT Expo, they will need to bring a list containing the full name and corresponding bib number of each participant. Such list can be downloaded from the Team Managers tiktok dashboard by selecting 'My Teams', 'Control Panel', select 'Downloads' and 'Click to Download Team Members'.

To ensure our team can collate your race bibs as quickly as possible, please sort the list in ascending numerical order prior to printing.

Integrated ticketing will be available for all participants competing in the 2017 City2Surf. Your ticket includes race entry and return public transport, simply present your race bib or finisher's medallion when boarding public transport on race day.

How does gear drop work?

Please note, gear drop is NOT available for participants in the Orange Back of the Pack Start Group.

Please note, gear drop is NOT available for participants in the Orange Back of the Pack Start Group.

Below is an outline of how the gear drop process will work.

• You will be given a see-through bag at the gear drop area
• Write your bib number on the outside of the bag with the markers provided. 
• Only individual items may be placed within the bag, such as a change of clothes, lightweight jacket, water bottle, post-race snacks etc.
• No personal bags of any description (backpacks, purses, handbags) will be accepted.
• Show your bib when leaving your bag with the gear drop volunteers.
• After your run you will be asked again to show your bib to collect your bag.

Do not leave any valuables such as wallets, keys or phones with the gear drop service. Event staff will take care of your belongings, but no responsibility will be taken for lost or damaged items. No personal bags of any description (backpacks, purses, handbags) will be accepted. Do not leave any valuables such as wallets, keys or phones. The event will take care of your belongings, but no responsibility will be taken for valuables or clothing that are lost or damaged.

Clothing and bags left anywhere but at the gear drop location will NOT be available for collection upon finishing the race.

Is there a meeting place after the race?

Planning to meet someone after the race? The meeting place signs will be located on Queen Elizabeth Drive, directly after the drink station on the beach side. Look out for the tall blue wing banners, these are arranged in alphabetical order.

How is the event timed?

Your timing device for the City2Surf is a single-use bib tag. In order to receive an accurate time, please make sure your bib is:

• Clearly visible on the front of the torso
• Unaltered and unmodified – please do not bend or fold your bib
• Not covered (eg. by a jumper)

What happens if I start in the wrong group?

Your race bib number, including your timing bib tag, is assigned to a particular start group as selected during registration. Your bib tag will be activated as you cross the starting mats. If you begin the race prior to your designated start group time, you will NOT receive an official time and you will be disqualified.

Are there prizes on offer?

All finishers will receive a finisher's medal and downloadable finisher's certificate. Prizes will be awarded to place-getters in the The Sun-Herald City2Surf presented by Westpac. 

When entering the City2Surf the terms and conditions must be accepted by each individual entrant. The refund policy for 2017 is listed below. There are no exceptions to this rule and no refunds will be given for change of mind.

25. I acknowledge that refunds will only be made prior to 5:00pm (AEST) Thursday, July 13, 2017 and will only be given where participation in the Event is not advisable due to a medical reason that is supported by a current medical certificate outlining the condition. I understand that a 50% administration fee will be deducted, and if a race bib has been sent out, I must return the race bib to Fairfax at my own expense, prior to the processing of a refund,  by no later than 5:00pm (AEST) Thursday, July 13, 2017. Refunds will not be made for any additional items purchased, such as event merchandise, or charitable donations.

What are the event terms and conditions?

To view the full event terms and conditions, please click here.