+ Registrations & Start Groups

Can I enter multiple people during the registration process

Yes, when you arrive at the cart contents page of the registration process, click “Register Another”. You can now commence the registration for additional entrant(s). Please note that all registrations will be paid for in one transaction.

Can I enter on the day?

Event entries will close at 5pm the day before the event, unless sold out prior; no entries will be taken after this time.

Is there a Family Package available?

The package includes either two adult entries and one child entry or one adult and two children. If you are wanting to register an additional participant, you can do so at the cart contents page by clicking "Register Another". Please note, family packages are only available for purchase up until midnight on Sunday, August 5 or until sold out.

Can I change my start group?

Once registration is complete, the relevant colour, number and start group cannot be changed. Entrants are able to start behind their registered start group but not before. Therefore, if your friends or family are starting in a group after yours you can drop back on the day and run with them, likewise if they are in a start group ahead of you they can drop back. Please note starting before your allocated start time will result in a disqualification due to front start group safety capacities.

Can I transfer my entry?

Person to person transfers will be available online from Wednesday, August 1 until 5pm on Tuesday, August 7. To transfer your registration, simply login to your tiktok dashboard and;

1. Select 'My Registrations'
2. Click the 'Details' button of the participants registration you wish to transfer
3. Select 'Make Changes' and 'Transfer Registration'
4. Follow the prompts to complete the transfer

When transferring your entry to another person you will be charged a $20 administration fee. In addition to this, it is important to note that the start group of the replacement participant will remain the same as your existing entry. If you have entered into a pre-qualifying start group, the replacing participant will also need to qualify for this start group for the transfer to be successful.

What do I do if I have lost my eTicket?

If you have deleted your eTicket, please log in to your tiktok dashboard to retrieve a copy. If your bank account has not been charged, you are not entered into the event.

What happens if I have lost my race bib?

If you have lost or damaged your race bib or timing chip you can buy a replacement from Race Bib Collection for $20.

+ Postage Option & Race Bib Collection

Is there postage available?

Free race bib postage is included for all participants who enter on or before Wednesday, May 9. Please note if you registered during the free postage period no changes to start groups or postal addresses can be made as the race bibs are in production.

Those who register between Thursday, May 10 and Tuesday, May 29 will have the option to select postage during their registration at a cost of $7.95 including GST. Please note, this option must be added to your cart during the registration process and will close at midnight Tuesday, May 29. Postage of race bibs will commence approximately three to four weeks prior to race day. If you did not purchase postage, registered after May 30 or with an overseas address you will need to collect your race bib from the City2Surf Expo at ICC Sydney. Please note, all Charity Superstar Runners will be required to collect their race bib from the City2Surf Expo.

Where is Race Bib Collection?

Participants who registered on or before Wednesday, May 9 will have their race bibs posted to them three to four weeks prior to the event. Participants who registered between Thursday, May 10 and Tuesday, May 29 and did not purchase paid postage will be required to collect their race bib from the City2Surf Expo at ICC Sydney. Participants who registered on or after Wednesday, May 29, will be required to collect their race bib from the City2Surf Expo. Please bring a copy of your eTicket or SMS to show event staff at race bib collection. If for any reason you are unable to attend, a friend or family member can attend on your behalf.

Please note you are able to collect your race bib at any point over the three days, regardless of the time indicated on your registration form (this data is used as an indicator for resourcing).

Can I collect race bibs at City2Surf Expo for all members of my team?

If your team is sending one member on behalf of all team members to collect race bibs from the City2Surf Expo, they will need to bring a list containing the full name and corresponding bib number of each participant. Such list can be downloaded from the Team Managers tiktok dashboard and:

1. Select 'My Teams'
2. Select 'Control Panel'
3. Select 'Downloads'
4. 'Click to Download Team Members'

To ensure our team can collate your race bibs as quickly as possible, please sort the list in ascending numerical order prior to printing.

When is the last day of Merchandise Postage & Online Merchandise Sales?

Merchandise Postage - All merchandise orders purchased on or before Sunday July 22 will be posted to a valid Australian address. If you purchased your merchandise on or after Monday July 23 please collect it from the City2Surf Expo. Please click here for more information on the City2Surf Expo.

Online merchandise sales – Online merchandise sales close on Sunday 29 July. If you wish to purchase merchandise on or after Monday July 30 please visit the City2Surf expo.

+ Teams

How do I create a team?

Creating a team is a great way to bring together family, friends or colleagues as part of your participation in the 2018 City2Surf. To create a team, visit our registration form and;

1. Select your preferred registration type
2. Click 'Create a Team' on the pop-up box
3. Fill out your teams details and click 'Create my Team'

From here, you will be taken to the team managers Dashboard where it will then direct you to register yourself for the event. The Dashboard is also where you can manage your team details.

Share your team name, and password if applicable, with your team members so they can select to 'Join a Team' when registering.

I’ve already entered, can I still join a team?

If you have already registered and wish to join a team, please email us at city2surf@fairfaxmedia.com.au and include your full name, bib number, team name and team password (if applicable) in your email.

Are there team packages available?

It doesn’t matter how large or small your team is, there are two team registration packages available which are designed to provide varying levels of support to team managers. These packages aim to make the registration process and the lead up to the event as smooth as possible for you and your fellow team mates. For more information on team packages click here.

+ General Event Information

Where can I purchase an iTab or Finisher SMS?

The iTaB finisher’s medal insert allows you to create a lasting memento of the race for only $12. The iTaB is a customised, engraved insert which fits perfectly into the back of your finisher’s medal. Your iTaB will be manufactured after the event and sent to you in the post. Worldwide postage is included in the price. You can also receive your results shortly after crossing the finish line with an SMS sent directly to your mobile phone. Simply log into your Dashboard, select 'My Registrations' and 'Make Changes' to add extra items.

Where can I buy Event Day Photos?

The Sun-Herald City2Surf presented by Westpac will be captured by official photography partners, Marathon Photos. Videos and photos of finishers will be available online for viewing and ordering 1-2 days after event day. To make sure you are captured in the event make sure your bib number is clearly visible – and always remember to smile!

Is Public Transport included in my entry?

Integrated ticketing will be available for all participants competing in the 2018 City2Surf. Your ticket includes race entry and return public transport, simply present your race bib or finisher's medallion when boarding public transport on race day.

How does gear drop work?

Please note, gear drop is NOT available for participants in the Orange Back of the Pack Start Group.

Below is an outline of how the gear drop process will work.

• You will be given a see-through bag at the gear drop area
• Write your bib number on the outside of the bag with the markers provided.
• Only individual items may be placed within the bag, such as a change of clothes, lightweight jacket, water bottle, post-race snacks etc.
• No personal bags of any description (backpacks, purses, handbags) will be accepted.
• Show your bib when leaving your bag with the gear drop volunteers.
• After your run you will be asked again to show your bib to collect your bag.

Do not leave any valuables such as wallets, keys or phones with the gear drop service. Event staff will take care of your belongings, but no responsibility will be taken for lost or damaged items. No personal bags of any description (backpacks, purses, handbags) will be accepted.

Clothing and bags left anywhere but at the gear drop location will NOT be available for collection upon finishing the race.

Is there a meeting place after the race?

Planning to meet someone after the race? The meeting place signs will be located on Queen Elizabeth Drive, directly after the drink station on the beach side. Look out for the tall blue wing banners, these are arranged in alphabetical order.

AM I ALLOWED TO SET UP A MARQUEE WITHIN THE FINISH AREA FOR PARTICIPANTS TAKING PART IN THE EVENT?

Groups/ organisations are not allowed to create or form a dedicated space within the event village for their group to congregate unless approved by Fairfax Events prior to the event. If group / organisation is seen within the event site without an official event permit they will be asked by event organisers and security to leave the event site. If you would like to enquire about an allocated space within the event village for event day please contact Fairfax Events via email.

AM I ABLE TO HAND OUT SAMPLES/ FLYERS/ PROMOTIONAL MATERIAL AT THE EVENT VILLAGE?

Under no circumstance can you distribute any samples, flyers, promotional material, or anything similar within the event village. If seen doing so you will be asked to leave the event site by event organisers and security.

How is the event timed?

Your timing device for the City2Surf is a single-use bib tag. In order to receive an accurate time, please make sure your bib is:

• Clearly visible on the front of the torso
• Unaltered and unmodified – please do not bend or fold your bib
• Not covered (eg. by a jumper)

What is the course distance?

Please note the distance of the course is approximately 14km.

Are there prizes on offer?

All finishers will receive a finisher's medal and downloadable finisher's certificate. Prizes will be awarded to place-getters in the The Sun-Herald City2Surf presented by Westpac. To see the full list of prizes, click here.

+ Refunds & Terms and Conditions

Can I refund my entry?

When entering the City2Surf the terms and conditions must be accepted by each individual entrant. The refund policy for 2018 is listed below. There are no exceptions to this rule and no refunds will be given for change of mind.

27. I acknowledge that refunds will only be issued for the Event entry fee where participation in the Event is not appropriate due to medical reasons that is supported by a current medical certificate outlining the condition and lodged with Fairfax before 5:00pm on Thursday July 12, 2018. I understand that a 50% administration fee will be deducted from the race entry fee paid and if a race bib has been sent out, I must return the race bib to Fairfax at my own expense, prior to the processing of any refund and by no later than 5:00pm (AEST) on Thursday 19 July 2018. Refunds will not be made for any additional items purchased, such as event merchandise and charitable donations.

What are the event terms and conditions?

To view the full event terms and conditions, please click here.