Registrations & Start Waves

Anyone already registered in a start wave can start the run in a later starting wave without needing to change their race bib! Simple begin in the later wave you wish to be moved to! 

Since we are now sold out, you unfortunately cannot move to an earlier wave. 

Registrations are non-transferable between athletes, if you are unable to attend the race you will need to contact the team at city2surf@theironmangroup.com.  As stated in the Athlete Waiver, under no circumstance are you permitted to give your bib to another person. The safety of our athletes is paramount, therefore we need to ensure we have correct details of all our athletes on course.  

The ACTIVE Network is the registration software provider for The IRONMAN Group events, including Ultra-Trail by UTMB, multisport (Noosa Triathlon / Mooloolaba Triathlon), Runaway and IRONMAN triathlon events.

On 27 October 2023 (EST), ACTIVE Network changed payment processing provider. Unfortunately, due to an error in setting up the new merchant account, some registrants for Australia and New Zealand events may have been inadvertently charged an international transaction fee by their banks. This was an error on ACTIVE Network's part, and they sincerely apologize for any inconvenience and concern this may have caused.

Rest assured that ACTIVE Network is committed to rectifying this mistake. Therefore, they will reimburse the full amount of any international transaction fees charged by your bank to your account.

How to Request a Reimbursement

To facilitate a smooth and prompt refund process, we ask that you follow these steps:

  • Please check your bank statement for any international transaction fees related to your event registration.
  • Email ACTIVE Network at support@activenetwork.com with the subject line: International Fee Reimbursement.
  • Please include the following in the email:
    • Name of the cardholder
    • Screenshot of the international fee amount charged
    • Event Order number
    • Transaction date
    • The last 4 digits of the credit card used

Wave starts are available in the Event Schedule. 

Full details on City2Surf Event terms and conditions can be found here.  Unfortunately, we do not have a deferral program for this event. 

Important: Please do not ask for an exception. Our Event terms and conditions are clearly stated and applied evenly, without exception.  

In the City2Surf, we have nine start waves that will have different start times and marshalling areas which are designed to reduce congestion on course. Your start wave that you have selected will be indicated on your Registration Confirmation and by the colour marked on your race bib. 

To help you have the best experience on the day, please select the start wave that’s right for you based on how long you think it will take you to complete the 14km course. Don’t worry! Your time will only begin and end as you cross the start and finish line timing mats. 

Open Start waves are available to enter for everyone, whereas qualifying start waves require evidence from the runner of being able to run 14km within a certain time. You can find out more here. 

Unfortunately you cannot enter into a sold out wave if you have not already registered.

Anyone already registered can start in a later starting wave without needing to change their race bib! Simple begin in the later wave you wish to be moved to! Unfortunately, anyone already registered cannot move into an earlier starting wave. 

If you want to start with friends/family and have all registered, we recommend moving into the latest starting wave out of your family/friends.

 

Once a start wave sells out, no further entries will become available in that wave. We do not have waitlists for sold out start waves. 

An entry pass is an additional purchase you can make during your registration to pay for another adult (18+) at the current entry price. Once purchased, within 48 business hours, you'll then get sent an entry link that you can forward onto them to complete their registration! Note, they will need to complete this registration to be entered, and be allocated a start wave. 

Charity

Each charity sets their own targets. Most charities do set the minimum total at $1000 raised however it is worth reaching out to the charity you are fundraising for directly for further clarity. 

Yes your original entry fees will be refunded to the card used for purchase. Please email charities.oceania@theironmangroup.com with your full name and email requesting this refund.

Unfortunately only through fundraising for one of our superstar charities (listed here) will you have the ability to apply to become a superstar. 

All superstar medals are sent directly to the superstar charities. Please reach-out to your charity directly to arrange collection of your medal.  

Yes – Your charity superstar bib allows you to start in any start wave.

If you are unable to see the charity you want to fundraise for in the registration form or featured on our website, you can search for the charity under the ‘Find a charity’ search bar via the link here: https://city2surf24.grassrootz.com/. If your charity is not listed, please reach-out to the team at Grassrootz here who can work with the charity to get them added as an option.  

Race Bib & Postage

If you have lost or damaged your race bib or timing chip you will need to purchase a replacement from Race Bib Collection at the City2Surf Expo (see Expo opening times here) for $20 (inclusive of all fees and taxes).

Race bib postage is available as an optional purchase of $12.00 until 11:59pm Thursday 13 June. Registrants who have not selected postage will need to collect their bib from Expo during race week. If you are unable to attend Expo, someone will need to collect this on your behalf. You will need to provide them with a copy of your registration confirmation. 

If you do not select race bib postage, you will need to collect your race bib from the City2Surf Expo at The Hordern Pavilion,1 Driver Ave, Moore Park, NSW, 2021.

Bring a copy of your registration confirmation with QR code to show event staff at race bib collection. If for any reason you are unable to attend, a friend or family member can attend on your behalf, they will require a copy of your registration to collect.

If you are unable to attend Athlete Check-In, someone will need to collect your race bib on your behalf.

You will need to provide them with a copy of your registration confirmation. 

Registration confirmation will be sent to all athletes prior to check-in.

All athletes can make changes to their postal address up until June 30th 2024.

This can be done through your MyEvents account. Instructions on how to complete this can be found here.

Please note the address on your registration as of June 30th will be used for postage of your race bib.

No further updates are available after this date.

All race bibs are expected to arrive between 19th of July and 9th of August. The order of postage is not based on when you registered, rather posted in batches. If you opted for postage and you race bib has not arrived by August 9th it has been RTS due to an incorrect address. In this instance you will be required to collect your race bib from C2S Expo. Our individual race bibs do not have tracking, so we cannot provide a tracking number.

General Event Information

Check out our 2024 teams packages here! 

The finisher’s medal tag allows you to create a lasting memento of the race for only $25 (inclusive of all fees and taxes). Your medal tag is a customised, engraved insert, that fits perfectly into the back of your finisher’s medal. Your medal tag will be manufactured after the event and sent to you in the post within six weeks. Worldwide postage is included in the price. You can also receive your results shortly after crossing the finish line with an SMS sent directly to your mobile phone (Australian mobile numbers only). 

City2Surf will be captured by our official photography partner, Sportograf. Photos of finishers are now available online for viewing and ordering. They are available here.